More than anything we want you to be happy with your purchase!! If something doesn’t look for feel right, please email us here and we’ll make it right!

Also please be informed that placing an order means that you accept all the terms mentioned below:

CANCELLATION & MODIFICATION

If you change your mind about your purchase, please sending us an email to support@onoclothes.shop, provide your order number and the modification you would like to make. We’ll confirm once the modification or cancellation has been made.

Your order is only eligible to be cancelled and modified within 12 hours. After that time, the order is locked for processing and can no longer be cancelled.

Please be informed that: We are not guaranteed to deliver your order in a timely manner if your order needs modification as it will take us much longer to ensure that the change has been made with the manufacture.

REPLACEMENT OR RETURN

Our policy lasts 20 days. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

REFUNDS

Before refunding, please contact us first, and our professional after-sales personnel will contact you to verify the issue and provide a shipping address.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 working days.

Note: Our return center is located outside the US. If you choose to return your order without our Customer Support team and it does not meet all of our requirements, a refund will not be issued.

Here are some common issues that result in non refunds:

  • INCORRECT ADDRESS ： For orders shipped to the wrong address due to a customer inputting the incorrect address.
  • MISSING SOME PRODUCTS : such as packaging box, labels, hanging tags, or warranty cards

Customer service is our #1 priority and we will do whatever we can to take care of you. Thank you for considering our site and if you have any questions, please don't hesitate to contact us through the following contact information:

  • Email: support@onoclothes.shop